Refund policy
Return & Refund Policy
Effective Date: 7-19-2026
At KartelStylez, every piece is created with creativity, craftsmanship, and attention to detail. Many of our products are custom-made or hand-finished, so please review our return policy before placing your order.
Returns
We accept returns on non-custom, unused items within 14 days of delivery.
To be eligible for a return:
Item must be unused and in its original condition.
Item must be returned in its original packaging.
Proof of purchase is required.
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error.
Custom & Personalized Items
Because our custom products are made specifically for you, all custom, personalized, hand-painted, or made-to-order items are non-refundable and non-returnable.
This includes:
Custom-painted apparel
Custom footwear
Personalized artwork
One-of-a-kind commissioned pieces
Special order items
Please double-check all sizes, spelling, colors, and customization details before submitting your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.
Please include:
Your order number
Photos of the item
Photos of the packaging
A brief description of the issue
If approved, we will replace the item or issue a refund at no additional cost.
Order Cancellations
Custom orders may only be canceled within 24 hours of purchase.
Once production has begun, cancellations cannot be accepted.
Refunds
Once your approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds are issued to your original payment method within 5 to 10 business days, depending on your financial institution.
Original shipping charges are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or if we shipped the wrong product.
Lost or Stolen Packages
KartelStylez is not responsible for packages marked as delivered by the shipping carrier.
If your package is lost in transit, please contact us and we will assist you in filing a claim with the carrier.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: Kartel_Stylez@yahoo.com
Website: https://kartelstylez.com/
Thank you for supporting handcrafted art and custom fashion. Every order helps us continue creating wearable art that's made with passion and purpose.